It must have been twenty years ago when Larry Ellison fascinated me with the idea of diskless desktop computers. The benefit as I saw it was that some grandmaster App would keep the department’s word processing installations up to date.
Eventually, maintaining software as a service became its own product. Known as SaaS the service is enabled through cloud computing. Other service models include infrastructure as a service (IaaS) and platform as a service (PaaS). These services make up about a third of cloud computing activities. File sharing accounts for another third.
By offloading IT involvement, users stay focused on work. It can be argued that universally accessible tools and services promote a strong collaborative culture.
Informal results from a session on documentation collaboration.