grammar & speech tech light

Building credibility

I’m reminded of a conversation with a neighbour who decided to become a corporate trainer. This was in the early days of the web. He was telling me about “HMTL”. Yes, you read it as he said it, H-M-T-L.

Whoa! Do I tell him he meant HTML? Yes, I decided. To protect the reputation of training professionals everywhere, I will tell my neighbour that HTML means hypertext markup language.

His pet-sitting credibility remained intact.

By Pam Drucker

Documentation specialist, procedures writer

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